CANCELLATION, RETURN & REFUND POLICY
Blue Brain Technologies hopes that you never have to cancel or return a product. However, we would be there to help you in case an order needs to be cancelled or returned.
Order Not Shipped:
If the order has not been shipped, the same could be cancelled. Please write to us at email@example.com In such cases, the order will be cancelled and the amount paid by you (in case of pre-paid orders) would be refunded and should reflect in your account in 7 to 9 working days.
Incorrect order or product damaged when received:
We take utmost care while packing your order to ensure that the right product reaches you in the safest way. However, in case on receiving the order, if the product is incorrect or is damaged in transit, the same would be replaced. The process is hassle free.
In such cases, all you would have to do is that intimate us on the same day of receiving the order by writing to us at firstname.lastname@example.org or calling us on the contact number mentioned on the Contact Us page on www.bluebrain.org.uk and your request would be taken care of.
In case you fail to intimate on the same day of receiving an incorrect or damaged product, the product will be considered sold and would not be replaced or refunded.
Returns / Exchange:
You can return the product within 15 days of receiving the product. Please note that you would have to send the product back to company on the address mentioned on contact us page of our website. Product should be in original condition with all packing and documents. All the return shipment cost would be beard by the buyer.
o You can even courier the shipment to us by:
Sending us the package to the following address:
o Blue Brain Technologies, 80 commercial, Umer Block, Bahria Town, Lahore, Pakistan
o Please note the following:
o The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way. Please also put a note mentioning your order number and your name so that we know that its your package when we receive it.
o We try hard to accept all returns. Returns would be treated as valid only if all seals, labels and bar codes are intact and as long as they're securely packed.
o In the unlikely event that an item is returned to us in an unsuitable condition, we shall have to send it back to you, and you shall have to bear for the shipping charges.
Exchanges and returns are not available on products brought during SALE. Exchange: If you want to exchange your product after returning it, we'll be glad to do that for you. You can inform us the particular product that you want instead of the returned product by sending us an email at email@example.com
Refunds will be processed within 3-4 working days after your return is received into our facility.
We will refund to the same account used while making the purchase. Usually we shall take 7-9 working days to get the amount reflected in your account for such refunds.
Please note that any shipping charges cannot be refunded as it is a cost which has been incurred to send the product to you. For any further assistance, kindly write to us at firstname.lastname@example.org